Our online Client Assistants are available Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 11:00AM - 09:00PM (EST), excluding holidays.
Call us at +1.877.482.2430Call us at +1.877.482.2430
To reach our online Client Assistants by email, click "email us" to provide details and your contact information.
Online chat / online chat reception hours are Monday through Friday 10:00 am - 06:00 pm. (Excluding weekends and holidays)
Gucci provides after sales services for the products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer.
For any request of assistance (for watches please see the section below), you can refer to:
• the Gucci boutique or the Gucci-authorized retailer where the product has been purchased;
• any other Gucci boutique;
• our Client Services at: tel. +1 877.482.2430 .
Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
GTS 50 Hartz Way
Secaucus, NJ 07094
IL, MO, IA, WI, MN, OH, KY, MI:
6677 N. Lincoln Ave
Lincolnwood, IL 60712
TX, NM, AR, OK, KS, CO:
5444 Westheimer STE 1550
Houston TX 77056
CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
For assistance with corporate gifts, click "email us" to provide details and your contact information.